IT Support

Computing and Library Services provide a wide variety of facilities and support for postgraduate researchers (PGRs), many of which can be accessed via StudentHub by logging in with your University username and password. There is also an enquiries desk on level 4 of the Schwann Building within the Library.

The StudentHub includes information on the following topics:

  • UniMail
  • StudentHub
  • Campus WiFi networks
  • IT training for PGRs
  • Campus IT facilities
  • Printing
  • IT accounts and passwords
  • Using mobile devices
  • Green IT Initiative
  • Software downloads

For more information regarding, and to access your personal storage drive (K drive) visit the K Drive webpage. 

Visit the Office 365 page for more guides on apps, saving files and how to share files with members of staff.

For further details regarding data storage solutions for PGRs and staff, view this Where Should I Store My Data list.

Handling personal, confidential and sensitive information, including use of survey tools

If you handle personal data from human participants, confidential or sensitive information, you must take all reasonable steps to safeguard it and must observe the University’s Data Protection Policy, the Regulations governing the use of computing facilities, the Information Security Policies and Procedures Guidance, particularly with regard to removable media, mobile, and privately owned devices.

Sensitive or confidential information, which postgraduate researchers (PGRs) may be generating and/or handling as part of their research, should only be kept in a cloud storage service that is approved by the University. It may be useful for PGRs to look at the University Privacy Impact Assessment screening and form, as well as the Privacy Impact Assessment guidance document alongside any ethics applications being made.

Survey Tools

Please see the Research tools and resources page for recommendations and requirements on the use of survey tools, especially in relation to the introduction of the General Data Protection Regulation, which applies from 25 May 2018.

Working spaces for postgraduate researchers

There are over 500 PCs and 60 Macs available to ALL members of the University located in the Library (accessible by visiting level 4 of the Schwann Building) and in the 24/7 computer suite located near the Santander Bank branch on level 4 of the Schwann Building.

There is a PGR-specific computer room located on level five in the Library, room SB5/02 (Schwann Building, level 5, room 2). Entry is accessed by scanning your Library card. The Library also has bookable group study areas, group study rooms and presentation rooms, which can be booked here.

For a more informal working space visit Scholar’s Rest on level five of the Schwann Building.

For further information on School-specific PC locations and the software available, click here and use the links to navigate. You will need to login with your University username and password. Enquire in your School for other School-specific PGR working spaces.

If you do not require a computer or are using your own device, there are plenty of other areas to work including levels 4 and 5 of Student Central, levels 3-7 in the Oastler Building and the many cafés located around campus.

Contacting IT Support

IT support is the first point of contact for University-related IT problems.  They are contactable by phone, email and at the Library and Computing Help Desk on campus (located in the Library on level 4 of the Schwann Building).  For contact details click here and login using your University username and password.