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iPoint FAQs

 

Take a look at some of our frequently asked questions. These questions are designed to help you choose an aspect of our service that will benefit you and your needs.



I have no money for food- what can I do?

In the first instance, we would strongly advise you contact the Student Finance office and discuss your situation. If your situation is affecting your wellbeing and you feel that speaking to one of our advisers would help, please get in touch. We may be able to help you with some short term, practical solutions.

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How do I book a counselling appointment?

All referrals to counselling are made by one of our advisers if they deem it most suitable for you.  Please check out pages on appointments to get started.  

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I am not happy with my living arrangements- what can I do?

If you'd like to speak with one of our advisers, please refer to our support options pages.  You may also wish to have a look at our accommodation section, which has housing options available throughout the year.

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I am worried about a friend/housemate- who can give me advice?

If you're worried about someone, we would advise you to book an appointment with one of our wellbeing advisers.  Within the appointment you will be bale to explore the best option for both yourself and your firned/housemake it moving forward. You may find that your worried have affected you more than you realise, and we can provide you with support in dealing with this.  To book an appointment, please refer to our appointment pages.

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I’m struggling- who can help?

Wellbeing and Disability Services deal with varied and complex situations so please don't feel you're alone. Check out our online support and support options to see what you'd like to try first. If you choose to see one of our advisers we may be able to put you in contact with other services that may be relevant to you, both internal and external to the University.   

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I’m feeling homesick - can I speak to someone?

Absolutely! Feeling homesick is extremely common and the chances are that you are not alone as most students feel homesick at some point during their time at University.  Sometimes there may be complex reasons for missing home, but often it’s just the familiarity of friends and family.  Check out our 24/7 online support tool or our full range of support options to find the most suitable support for you. 

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I have confidence issues- is there any support available?

Yes! Come and speak to one of our advisers.  They will be able to work with you to identify strategies to help with your confidence.  We might also have a workshop or group that would meet your needs and allow you to build your confidence and skills in a supported environment.  To meet an adviser, please book an appointment.

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I need a letter to prove my claim for extenuating circumstances- where can I get this?

Our Wellbeing Advisers can provide you with support around your particular circumstances and help you in the process of making your claim. Please make an appointment with one of our advisers to get the support you need.

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I’ve just discovered that I am pregnant- what support is available?

Our dedicated Student parents section has useful information about support offered by the University and external agencies.  If you want to talk your options through with one of our advisers, please book an appointment.

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What childcare is available for my child/children?

Visit our dedicated Student parents section where you will find links to external agencies offering childcare within the Kirklees area.

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I am a care leaver- who do I go to for support?

Wellbeing and Disability Services offer support to all care leavers studying here at the University.  Please email careleavers@hud.ac.uk explaining that you are a care leaver looking for support.  You will then be able to make an appointment to meet with our Support Co-ordinator for Care leavers and vulnerable adults to discuss the support you would like.  Our Co-ordinator will also be able to put you in contact with both internal and external services that may be able to offer additional support.  See our dedicated Care leavers section for further information.

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I have family problems- who can I talk to?

We are able to offer support to any student experiencing difficulties so please come and talk to us.  The easiest way to do this is by checking out our online support and support options and determining which method of support you'd like to start with.

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I have had a bereavement and don’t know what to do- is there anything the University can do?

We understand that dealing with bereavement is extremely difficult, especially when you are trying to manage your studies alongside this.  Our advisers are able to offer support and signpost you to specific agencies who can help you manage how you feel. Please book an appointment to get started.

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I want to report a hate crime- how do I do this?

Everything you need to know is on our Student Safety web page and our advisers can give support if you need to talk to someone. Alternatively, you could go to the Students' Union Advice Centre.  

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I am being harassed by a fellow student- who can help me?

Don't struggle on your own, speak to an adviser by booking an appointment. If the situation is threatening, abusive, violent, bullying or harmful in any way then we suggest you report this formally as a Hate crime. Visit our Student Safety page to see how you can do this.  

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I am being stalked- who do I contact?

If you are being stalked, we would adivseyou to get in touch as soon as possible to arrange an appointment with one of our advisers. You can also go to the Students' Union Advice Centre who offer help and support. If you need urgent assistance, we recommend you call the police directly on 999.

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I’m worried about my son/daughter but can’t seem to get hold of them- can anyone help?

You can contact the iPoint team on 01484 471001 and explain your concerns.  Details will then be passed on to one of our advisers who will be able to work with you and your son/daughter if required.

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