Student Guidance Office

What support can I receive?

The Student Guidance Office offers support with anything that is impacting on your studies which can include:

• Wellbeing (mental health, physical health, social health)
• Stress, anxiety, low mood
• Gender identity
• Disability concerns and awareness
• Support for international students
• Suspension of studies
• Extenuating circumstances & Extensions advice
• Money matters
• Attendance issues

Appointments

It is not essential that you book an appointment, but it is advised. It may be possible at quiet times to see a member of staff straight away, but please be aware that there will be times when the service is very busy.

If you book ahead, then we can ensure that enough time is set aside for you. We can ensure that you have the right person to speak to, and we can be prepared to help you in the best way possible.

Email: sapp.student.support@hud.ac.uk

Telephone: 01484 472681

Drop in available for urgent concerns, but please note during busy times you may be asked to make an appointment.

Who else can help?

Student Support Office

The staff in the School Student Support Office are available to help you with many aspects of administration whilst you are a student at the University. The team is on hand to help you with queries relating to, amongst other things, your modules, timetabling, attendance monitoring and academic record.

The role of the Guidance Office is to provide students with alternative pastoral support to their Personal Academic Tutors, if there an issue is having an impact on your academic studies and you are unsure of where to go for help, the Guidance Office can help you understand the options available.

For information regarding Extenuating Circumstances please refer to Registry's webpages.

For enquiries relating to attendance monitoring please email sapp.attendance.monitoring@hud.ac.uk

For enquiries relating to your timetable please email sapptime@hud.ac.uk.

Academic Skills Tutors

The University’s Academic Skills Tutors are here to help you strengthen your research, problem-solving, time-management and other study skills. Their focus is to support students in becoming independent learners and thinkers.

To make an appointment with the Academic Skills Tutors, please email astsapp@hud.ac.uk.

Wellbeing Services

If you're looking for support with your wellbeing or mental health, the Wellbeing Service is on hand to support you throughout University. They offer a wide range of face-to-face and online support options. Further information on their services and how to book an appointment can be found on the Wellbeing Service's web pages. 

Disability Services

If you have a disclosed disability or feel that you need support with an existing condition, Disability Services may be able to help. Further information can be found on the Disability Service's web pages.

The Student Finance Office

If you have questions about fees and finance, please speak to the Student Finance Office. Further information can be found on the Student Finance Office's web pages.

The International Office

If you’re a student on a visa and you have any questions about studying on a visa, please speak to the Immigration team within the International Office. Further information regarding their service can be found on the International Office's web pages. 

The Students’ Union Advice Centre

The Students’ Union Advice Centre can offer independent advice to students. Further information on their service can be found on the SU Advice Centre web pages.

 

Why might I be asked to see you?

If the School becomes concerned for your welfare due to low attendance at timetabled sessions, you will be asked to meet with a Student Guidance and Support Officer so that we can discuss any circumstances that may be affecting your ability to engage with your studies. We can also signpost to other services to help support you in your ongoing study.