You said: "I want a more confidential way to book appointments with Wellbeing - I'm not comfortable with booking them at iPoint."
We did: We changed our process so initial Wellbeing appointments are now booked online. This gives a more private and confidential way to book your appointments
You said: "I want a more flexible way to book an appointment."
We did: We introduced an online booking appointment link as an additional way to book appointments, with an offer of an online or in-person appointment. All Advisers will book an appointment outside of traditional office hours if required.
You said: "I'm confused about who I need to speak to - I booked an appointment with Wellbeing and I needed to see Finance instead."
We did: We introduced an online triage form, which directs you to the right place, first time, rather than booking an appointment with Wellbeing only to be signposted elsewhere.
You said: "Prayer facilities are not fit for purpose, we need a better space"
We did: In December 2022, we opened the new Jo Cox More in Common Centre. This purpose-built centre provides a space for prayer, contemplation and worship.
You said: "Some teaching rooms are not accessible for me, there's no adjustable furniture."
We did: We purchased and deployed 35 height adjustable desks and 24 fully-adjustable chairs across campus and worked with timetabling to try to ensure that students with access and seating requirements are timetabled into rooms with this furniture.
You said: "Our teaching staff are not always confident in how to access PLSPs"
We did: The Disability Team offered a training session on PLSPs, how they are developed and how to access them, to all Schools. We have so far presented to nearly 200 staff across the University.