About us
About the iPoint
The iPoint, established in 2014 with the opening of the Student Central building, serves as the friendly and welcoming hub for all student activities. Located at the forefront of Student Central, we greet students, visitors, and staff, offering immediate assistance and support.
Our Customer Support Team provides first-line support for a wide range of student enquiries. We handle questions related to your student experience, on behalf of services such as Registry, Careers, Wellbeing and Disability, Student Records and Finance. If needed, we will refer you to specialised second-line support services within the university.
We collaborate with various departments to ensure your concerns are comprehensively addressed, helping you navigate university life smoothly. Your success and satisfaction are our priorities. Feel free to reach out to us with any questions – we’re here to help!
The iPoint Desk in Student Central 
Find us
We are based in the foyer of the Student Central building on the Queensgate Campus, numbered 34 (SC) on the Map
About the team
The Customer Support Advisors are on hand to offer help and assistance, no matter what the query. Our friendly and professional staff are here to assist you with your enquiries and help direct you around, so don't be afraid to ask for help.
Meet The Team
Charlotte Bartley
Customer Support Manager
Mark Westmacott
Customer Support Advisor
Steve Howe
Customer Support Advisor
Phil Scaife
Customer Support Advisor
Zaid Munir
Customer Support Advisor
Lynne Duell
Switchboard and Customer Support Advisor
Sue Aitken
Customer Support Advisor
Anna Hoggan
Customer Support Adviser
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Sarah Flannery
Customer Support Adviser
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We really value your feedback
We are committed to providing you with excellent service, and we invite your feedback to help us to improve what we do.
We recognise however that sometimes we may not always provide the high level of service that we strive for.
If you would like to take up any matter you think is unsatisfactory about the service you have received from us, please refer to our simple-to-use CLS Complaints Procedure
We promise that we will deal with your complaint as quickly as possible, in confidence, keep you updated, and look at the pattern of complaints to identify areas where we need to improve.
You can also submit a comments card to our feedback box on the iPoint desk.