About us

About the iPoint

The iPoint, established in 2014 with the opening of the Student Central building, serves as the friendly and welcoming hub for all student activities. Located at the forefront of Student Central, we greet students, visitors, and staff, offering immediate assistance and support.

Our Customer Support Team provides first-line support for a wide range of student enquiries. We handle questions related to your student experience, on behalf of services such as Registry, Careers, Wellbeing and Disability, Student Records and Finance. If needed, we will refer you to specialised second-line support services within the university.

We collaborate with various departments to ensure your concerns are comprehensively addressed, helping you navigate university life smoothly. Your success and satisfaction are our priorities. Feel free to reach out to us with any questions – we’re here to help!

The iPoint desk in Student Central The iPoint Desk in Student Central

Find us

We are based in the foyer of the Student Central building on the Queensgate Campus, numbered 34 (SC) on the Map

About the team

The Customer Support Advisors are on hand to offer help and assistance, no matter what the query. Our friendly and professional staff are here to assist you with your enquiries and help direct you around, so don't be afraid to ask for help.

Meet The Team

Charlotte Bartley Customer Service Manager

Charlotte Bartley

Customer Support Manager

Mark Westmacott iPoint

Mark Westmacott

Customer Support Advisor

Steve Howe iPoint

Steve Howe

Customer Support Advisor

Phil Scaife iPoint

Phil Scaife

Customer Support Advisor

Zaid Munir

Customer Support Advisor

Lynne Duell

Switchboard and Customer Support Advisor


Customer Support Advisor

We really value your feedback 

We are committed to providing you with excellent service, and we invite your feedback to help us to improve what we do.

We recognise however that sometimes we may not always provide the high level of service that we strive for.

If you would like to take up any matter you think is unsatisfactory about the service you have received from us, please refer to our simple-to-use CLS Complaints Procedure

We promise that we will deal with your complaint as quickly as possible, in confidence, keep you updated, and look at the pattern of complaints to identify areas where we need to improve.

You can also submit a comments card to our feedback box on the iPoint desk.