Initial appointments

You can access the service in two ways: through a same day appointment, or through an advanced booking appointment. Our appointments are offered on a first come, first served basis. Within this 20 minute appointment, you will work with an Adviser to determine your ongoing support needs.

Wellbeing appointments

After your initial appointment you may be offered further wellbeing appointments, dependant on your support needs. Wellbeing appointments offer a safe space for you to discuss any difficulties you are experiencing. These difficulties may span a wide range of emotional and welfare issues. Advisers take a holistic approach, looking at all aspects of your life. They will offer information, advice and guidance to help identify current difficulties and may also signpost and refer to other appropriate services. The aim is to improve your engagement with your studies and university life.

Mental health appointments

After your initial appointment you may be offered a mental health appointment, dependant on your support needs. A Mental Health Adviser will explore with you how your mental health is adversley impacting you whilst you are at university. Advisers use a number of different strategies/interventions/techniques to support you to find better ways to manage your mental health.

How can I get an appointment?

All our appointments are booked via iPoint:

Tel: 01484 471001
In person: iPoint, Level 4, Student Central (opening hours: 8.00am–6.00pm term time and 9.00am-5.00pm summer and Christmas holidays).

Wellbeing appointments are available between 09:00am - 6:00pm term time and between 09:00 - 5:00pm over the summer and Christmas holidays.

All appointments will be held in one of the Wellbeing and Disability Services private Advice Rooms. These are located on Level 4 of Student Central. We offer ongoing support as needed and we can also refer you to specialist organisations that may be able to offer tailored support and advice specific to your personal needs. If you're based off campus for a period of time you can request a telephone appointment when you book at the iPoint. You will need to provide a current contact number and we will schedule a suitable time for the appointment to take place.