Huddersfood Loyalty App

With the Huddersfood Loyalty App, you can:

  • Access rewards at all University of Huddersfield catering outlets
  • Earn 5 points for every £1 spent to redeem against future purchases
  • Use the Easy Top up Wallet to pay in app, help you budget and guarantee you have funds with bonus credit when you top up £30 or more
  • Collect stamps for free coffee and cakes
  • Use the app to beat the queues with our click and collect menu at Punk Mama's
Huddersfood Loyalty App, Search for Huddersfood app on your app store

Get started now:

Frequently Asked Questions (FAQs)

Huddersfood Loyalty App is a scheme available in participating outlets where you can collect and redeem loyalty points on your purchases and potentially benefit from promotional vouchers.

Download the app for free from either the Apple App Store or the Google Play Store. Once downloaded, follow the instructions in the app to register your account and start earning loyalty points.

Emails regarding the app will come from our app development partner, MCR Symphony via the email address noreply@mcr-symphony.net

If you are having difficulties in receiving the validation e-mail please do the following:

  • Check your junk email folder, especially for emails from noreply@mcr-symphony.net
  • If the email isn’t there then reconnect to the Huddersfood app, log in to your account and click on the link to ‘Resend Validation Email’
  • If the above does not work please contact a member of our team for further assistance at huddersfood@hud.ac.uk

  1. Go to your Account Details screen.
  2. Scroll down to the Password section where you will find three fields; Current Password, New Password and Confirm New Password.
  3. Fill each of these fields with their required values and hit the 'Reset Password' button.
  4. If you have forgotten your password and cannot login, you can reset your password using the Forgotten Password page found on the Login screen.

To change your registered email address (the email address you use to login into the app with):

  1. Simply go to your 'Account Details' screen and expand the ‘Contact’ panel. Within this panel you will find a section titled ‘Change your Email Address’
  2. Fill out your new email address and confirmation of email address and click the ‘Save’ button.
  3. A verification email will then be sent to your new email address which will contain a reset link.
  4. Follow the steps shown on screen from this point.

You can collect points by presenting your mobile phone app QR code to the cashier at the point of sale. Points will be earned at the point of purchase provided the app is presented at the point of sale. Points will accrue on the entire transaction providing no restricted items are included. You will earn 5 loyalty points for each complete pound spent. We retain the right to change the number of points earned and will display notices at outlets, should that happen.

Points will not be accrued against restricted products. (See FAQ subject heading ‘Are there any restrictions on using the Huddersfood Loyalty app?’).

We reserve the right to restrict the accrual of points on certain items, additional discounts or vouchers. Please email Huddersfood for more details.

You will be able to redeem your loyalty points against purchases made at our catering outlets. Each point has a redemption value of 1 penny. The number of points used will be deducted from your account.

You may use your points to make a part payment, though all available points must be redeemed against the purchase.

We will not exchange points for cash and reserve the right to remove from your account any points which have not been redeemed for over 12 months.

If you have vouchers assigned to your account, these are always available to be applied to your purchase at the till point (presuming all voucher requirements are fulfilled). You can also use Auto-Apply to pre-set vouchers in a pending state on your mobile phone app, so that when your mobile phone app is presented at the till the voucher will automatically be applied.

You can view your card balance on the app and online by logging in to your validated account at https://huddersfood.mcr-symphony.net/symphonysoloweb. The points from your transaction and total live points balance can also be printed on a till receipt.

Personal details are required to enable us to link your card number/mobile phone app to you and Huddersfood Loyalty Scheme; without this information we will not be able to generate an account summary thus you will not be able to collect or redeem your points.

The details you provide during the registration process are held securely on the MCR Systems Servers within the EU, and are not stored on any websites.

It is your responsibility to advise Huddersfood Loyalty app of a change to your personal details by updating your account.

If your mobile phone or device is lost or stolen, please go to https://huddersfood.mcr-symphony.net/symphonysoloweb/account/change-password and change your password. This will prevent anyone but you logging into and using your account.

If you have any queries about Huddersfood Loyalty App, please email us at huddersfood@hud.ac.uk