Where to get help

• Password problems are common at the start of term. Start by using our self-service password reset service.
• The IT helpdesk will help you access the University's digital services. Email it.support@hud.ac.uk or call 01484 473737.
• iPoint resolve a wide range of general queries or signpost you to the right specialist support. Email ipoint@hud.ac.uk or call 01484 471001.
• 24/7 online service and support is available via:
  students.hud.ac.uk - provides comprehensive information advice and guidance.
  myhud.hud.ac.uk - provides access to your logged in personalised services.
  HudHelp - provides comprehensive set of FAQs and queries – you can log in and search for help 24/7.
• Start your support enquiry by email. University services support students by providing information, advice and guidance via email, phone and video calls. Please start your enquiry through our 'start an enquiry' tab on the hompage.
• IT Training offer support and training in utilising and using software and IT systems. To find out more, email digital.skills@hud.ac.uk or book an IT Training appointment. 
• Your School can resolve course related queries. You can find your School details on our school contacts page, or our Graduate School contacts page.

Your digital services

• Brightspace – our web based learning platform provides key course information, learning activities, reading lists and access to lectures. 
• Microsoft Teams – provides a flexible environment where video conferencing, chat, file sharing and many other features will enable you to collaborate and learn.  
• MyHud – both an app and website, provides access a wide range of personalised information and digital services relevant to students.  
• Microsoft Office365 - provides online applications to support student learning. The main suite of MS applications (Word, Excel, PowerPoint, OneNote, OneDrive, Outlook) are available to students via the University without the need to purchase personal licences.   
• Uni-desktop – provides access to a virtual PC providing access to campus applications and services.  
• Online library: E-books, Journals and search are accessible through University library services.

You may need to wait 24 hours after enrolment before you can access these services.  

Your conduct

At enrolment you will have signed up to the University rules which include a community code of conduct which contains the following principles respect; courtesy; professionalism; self-control and community. 

As you enter and become active in the University, we expect you behave with courtesy and respect towards all other members of the University, this should be reflected in the comments and content you post online and face to face

Your Students' Union

A big part of the university experience is about making friends, gaining new skills and experiences and feeling part of a community. Here are three things you can do to connect and keep in touch… 

1. Check out the Welcome Festival programme at welcome.huddersfieldsu.co.uk 
2. Sign up to the Students’ Union mailing lists and follow us on social media @HuddersfieldSU 
3. Get Involved with Societies, Sports Clubs, Academic societies, Student Networks and find out more about Academic Reps and Halls Ambassadors.

And don’t forget your Students’ Union offers you independent advice and support on anything related to your University experience, so get in touch via email students.union@hud.ac.uk.